Recruitment & Event Staffing Specialist

We are looking for a driven and energetic relationship builder who leads and inspires others to best represent our company and client brands. The Recruitment & Event Staffing Specialist will be responsible for hiring and staffing Full-Time Employees plus Field Managers and Brand Ambassadors to work local and national events including festivals, tradeshows, brand/sponsorship activations, mobile tours, special events and beyond. The candidate will develop creative strategies for recruiting and retaining the best talent in several different markets to grow and strengthen our network of Brand Ambassadors and Employees. Strong communication, organizational, management and customer service skills are vital for the candidate to be successful in this role.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO/

• Work closely with HR/Operations team to recruit and fill full-time roles for event producers/project management, creative, client services and marketing.
• Ensure that all internal and external events are staffed appropriately, including any last-minute gaps, with Brand Ambassadors and Event Leads that best represent the client. Implement accountability measures with staff like clock-in/clock-out processes, fulfilling recap forms and data collection and setting performance expectations, providing real-time feedback.
• Grow our diverse national database of top Field Managers and Brand Ambassadors, promotional models, CDL mobile tour drivers, back of house staff, product specialists, and costume characters/mascots based on benchmarks set by Production & Operations leaders.
• Work with Account Managers to provide best-in-class training program to increase quality of ambassadors that will lead to client satisfaction and ongoing revenue generation for the program. Compile Keynote/PowerPoint presentations with talking points, proper attire, event information, etc.
• Communicate with event organizers to obtain information needed to fulfill staffing requests and assist production team with developing of run of show schedules.
• Track staffing expenses. Input and submit biweekly payroll and reimbursements. Also, collaborate with operation and production teams to create project estimates and budgets for staffing needs.
• Develop a retention system for ambassadors, incentivizing high performers.
• Research and create partnerships with various recruitment channels as well as writing and managing job postings through networks such as Trusted Herd and Ambassador social media groups, in addition to universities.
• Facilitate onboarding process for all new ambassadors including interviews, screenings, apparel sizes when needed and paperwork such as W9’s and background checks.
• Manage and maintain the ambassador database/platform and online staffing calendar/scheduling tool.
• Lead communication with ambassadors, sending schedules and confirmation emails and fulfilling any cancellations.
• Participate in team meetings, creating briefs for staffing needs and communicating progress to team.
• Compile event recaps into reports for teams to share with clients in a timely manner. Evaluate results and provide recommendations for improvements moving forward.
• Travel and onsite management for staff at events as assigned.
• Promptly communicate any employee relations issues to event producer and Human Resources.
• Other duties as assigned.

ADDITIONAL RESPONSIBILITIES:

• Represent AGAR’s vision, mission, guiding principles, and core values.
• Embody AGAR’s quick and nimble way of executing work and knowing when there is a sense of urgency to meet client and project needs.
• Cross-sell and grow the relationships as applicable.
• Stay current with culture and industry trends and changing business processes.
• Participate in and contribute to weekly brainstorm sessions, internal meetings, processes and company-owned events.

DESIRED SKILLS & EXPERIENCE/

• BS/BA in Marketing, Communications, HR or relevant degree or 2+ years of experience with multiple market staffing.
• Ability work weekends as needed which includes being accessible via phone during all events where staff is present. Travel may be required.
• Experience in direct management of a large number of contract employees.
• Thrives in fast-paced, high-pressure situations by making decisions, thinking critically and creating solutions.
• Quick learner and self-starter who seeks solutions through researching, inquiring vendors and collaborating with team members.
• Must have excellent written/oral communication skills.
• Confident when public speaking and communicating presentations.

OUR GUIDING PRINCIPLES/

• Embrace Being Uncomfortable – The greatest learning moments occur when outside of your comfort zone.
• Be Quick Don’t Hurry – provide agile service without compromising quality of work.
• Constantly Curious and Open to the New – Immerse into experiences and thing outside the norm.
• All Hands on Deck, Always – No matter the nature of the job, we get it done together.
• Truth in Words and Actions – Take ownership and accountability.

Position/Title:

Recruitment & Event Staffing Specialist

Position Type:

Full-time

Location:

Cincinnati, Ohio

Company Overview:

At AGAR, we leverage experiential design, communications, event production and content creation to engage audiences for companies, brands and communities. We believe human experience is invaluable. Every day we strive to cultivate a culture of excitement and camaraderie with a roster of talent who are passionate about creating memorable experiences. The hard work and dedication of our employees has garnered successful campaigns for the brands we serve as well as in our own experiences, such as Blink, the nation’s largest projection mapping and interactive light festival.